Staghead Designs Reviews

Staghead Designs offers a payment method called Shop Pay Installments. This method allows customers to pay their balance off early without penalty. There are no late fees associated with this payment method. However, partial or late payments may affect the ability to use Shop Pay Installments in the future. All refunds will be processed automatically through the original payment method for convenience. Please note that custom orders are made specially and can't be canceled for a refund or store credit. If a customer has already had their ring or box engraved, the cost of these services won't be refunded. Rush service fees are also non-refundable. It's important to remember that if a customer opts for the Extend Protection Plan and decides to return their jewelry, Extend will take care of issuing a pro-rated refund based on how long the customer has had the ring. For any further questions or concerns, customers are encouraged to reach out to Staghead Designs.

Staghead Designs accepts returns and exchanges within 30 days of receiving the item, provided it is in perfect condition. However, only one ring return or exchange is accepted within a 6-month period. Custom rings, which include any changes to the original design such as altering the width, material, adding a personal engraving, and so on, are final sale and cannot be returned for a refund or store credit. Rings below size 5 and above size 13, as well as rings from the Final Sale collection, are not eligible for refund. Services like ring engravings or rush orders are not eligible for a refund or credit. If the Extend Protection Plan was opted for and the jewelry is returned, Extend will issue a pro-rated refund based on how long the ring was had.

Orders can be cancelled within 24 hours of purchase for a full 100% refund. After 24 hours, a 70% refund is provided, keeping a 30% restocking fee. Custom orders cannot be cancelled for a refund or store credit. The cost of engraving services and rush service fees are non-refundable. All refunds are processed automatically through the original payment method.

For shipping, Staghead Designs provides a return shipping label and covers the cost of shipping the ring back to the customer. Both labels are USPS First Class Mail. For upgraded shipping or signature upon arrival, contact is required for shipping options and pricing.

Staghead Designs is a company that specializes in handcrafted jewelry. The prices for their products vary depending on the design and materials used. For instance, the "KB" - Oval Turquoise Engagement Ring with Diamond Halo & Accents is priced at $2,921.00. The "Golden" - Elk Antler & a 14K Gold Inlay Wedding Band is available for $764.00. Other products such as the "Isabella" - Emerald Cut Moissanite Engagement Ring With Aquamarine Accents and the "Artemis" - Round Cut Moonstone Engagement Ring with an Antler Style Band and Diamond Accents are priced at $2,676.00 and $2,409.00 respectively. It's important to note that the stone prices on the website do not include the cost of a custom mounting. All stones must be purchased through Staghead Designs and they do not work with raw or uncut stones; all stones available are faceted or cabochon cut. Custom orders are made specially and can't be canceled for a refund or store credit. If a purchase is canceled within 24 hours, a full 100% refund is provided. After 24 hours, a 70% refund is provided, keeping a 30% restocking fee. Please note that completed services like ring engravings or rush orders won't be eligible for a refund or credit. If you've opted for the Extend Protection Plan and decide to return your jewelry, Extend will take care of issuing a pro-rated refund based on how long you've had your ring. It's recommended to review the product description prior to purchase to determine if the item is part of the Final Sale collection. Custom rings, which include any changes to the original design, such as altering the width, material, adding a personal engraving, and so on, are final sale and cannot be returned for a refund or store credit. Rings below size 5 and above size 13 cannot be returned for a refund or store credit. Rings from the Final Sale collection are not eligible for refund.

Staghead Designs can be contacted in several ways. The company's physical address is 1632 W 2650 S, Ogden, 84401. They can be reached by phone at (801) 923-4515. For inquiries or to place an order, the chat function on their site is recommended. Voicemails left at the aforementioned number will be returned with an email response. This line is checked once per business day and is not live on the weekends. For custom design inquiries, the form on their website or an email to info@stagheaddesigns.com can be used. Please note that phone call consultations are not provided by the customer service team. Office hours are from 7 a.m. - 5:30 p.m. Monday - Thursday & 9 a.m. - 5 p.m. on Friday. Custom designs generally have an 8-week lead time once the order is placed. This may extend beyond 10 weeks. Completion dates with custom orders cannot be guaranteed and no rush services are offered on the design process. Please allow for 1-2 business days between responses.